PSREC’s Outage Notification System

Plumas-Sierra Rural Electric Cooperative (PSREC) wants to remind its members of its outage notification system with members.

Members can receive localized outage notifications specific to their service location and report power outages. If you don’t already have one, you will need to create a SmartHub account and choose how you would like to receive notifications. SmartHub is also available as an app for your Apple and Android devices.

Once you have signed up to receive alerts, you can receive an email and/or text to notify you of outages affecting your location and when power has been restored. SmartHub is also the best place to get the most up-to-date information on power outages.

Members can add more than 1 phone number or email per account.

If you are currently signed up to receive text notifications, please log into your SmartHub account and confirm your notification preferences and contact information are correct.

If you must change or add text notifications, you will need to add your cellphone number to your contact information in SmartHub.

If you need help getting started, please call us at (530) 832-4261.

1. Set Up Your Account in SmartHub

To create a SmartHub account, visit the PSREC website and click “Pay Your Bill,” located under the “Services” tab on the homepage. There you will enter your billing account number, last name, and email address. Press submit when complete.

2. Update/Confirm Your Contact Information

Log in to your SmartHub account and under the “My Profile” tab, click on “Update My Billing Address & Contact Information.” There you will be able to make any necessary updates to your contact information. If you have more than 1 PSREC account, review all of them and update your information, if needed.

3. Add Contact Information for Outage Alerts

To add your contact information, click on the “Notifications” tab and choose “Manage Contacts.” Click on “Add Phone Contact,” enter the phone number, and click the box next to “Receive Text Messages.” Press continue to read and confirm the terms and conditions. A verification code will be sent to your phone. You must enter this number in the space provided and press “Save Contact” to finalize.

4. Choose Your Notification Preferences

To update your notification preferences in SmartHub, click on the “Notifications” tab. Next, click “Service.” Here you can choose your notification method. You can receive notifications via email and/or text. Click the drop-down to choose the number/email where you would like to receive the text or email notifications.