Report an Outage
Are you experiencing an outage? Please call (530) 832-4261.
Outage Updates & Notifications
Plumas-Sierra Rural Electric Cooperative (PSREC) sends outage information via:
Social Media
Text
To stay informed or report an outage:
Log in to SmartHub to set your notification preferences.
Through the SmartHub app, you can report outages and view real-time outage information on PSREC’s online outage map.
Electric service is one of the most reliable services you can purchase. PSREC works very hard to minimize power outages through many preventative maintenance programs, including:
Regular system inspections
Tree and vegetation management
Equipment upgrades and replacement
Scheduled testing of substations and lines
Planned Maintenance
From time to time, PSREC’s system requires maintenance that may result in a scheduled and planned outage.
When this happens, we:
Plan outages at times when there will be the least amount of inconvenience
Notify members in advance whenever possible
Work quickly and safely to complete the maintenance and restore power
Unplanned Interruptions
There are times when an unplanned power interruption will occur. PSREC cannot control the weather or prevent unforeseen events such as:
High winds or heavy snow
Vehicle accidents or equipment damage
Wildlife contact with power lines
Other unexpected events
You can be sure that we are ready to serve you quickly and efficiently in the event of a power interruption.
What to Do if the Power Goes Out
1
Check your fuses and circuit breakers. If some of your lights work, the trouble is probably on your side of the meter and you should contact an electrician.
2
Note if your neighbors are also without power; this helps us determine outage areas.
3
Note the approximate time the power went off.
4
Report outages to PSREC—service personnel are available 24 hours a day, 7 days a week, including holidays.
During a major outage, telephone lines can become busy; please be patient and call back if you receive a busy signal. Your patience and understanding are deeply appreciated.
How Members Can Help During an Outage
As soon as lights start to flicker, turn everything off except for one light.
Protect sensitive electronics by unplugging them at the wall.
Turn off breakers to large heating or cooling loads.
Keep refrigerator and freezer doors closed to retain cold air.
Disconnect all non-essential electrical loads—every light and appliance turned off helps PSREC re-energize more of the system.
As power is restored, please conserve. Leave off all non-essential loads until PSREC returns to its primary power source.
Power Outage Priorities
a
Transmission lines and substation facilities that carry large power loads are repaired first.
b
Next, major distribution lines are repaired to restore power to essential services.
c
Other distribution lines are then repaired, with the order of repairs based on restoring power to the greatest number of customers possible.
d
Finally, power is restored to individual homes. If the problem is in the house wiring, responsibility for the repair may fall to the consumer.
Outage Preparedness for Home & Business
A little preparation goes a long way. Planning ahead for power outages can help you stay safe and keep your home or business up and running.
If someone in your home depends on electric-powered, life-sustaining equipment, make a plan for backup power.
Please install surge protectors on any sensitive electronics and appliances.
Generators
A generator can help save food in your refrigerator and power essential equipment, but it can also pose serious safety hazards. Before using a generator, take a moment to review important safety guidelines.
Generator Safety & Information
Life Line Program
If someone in your home depends on electric-powered, life-sustaining equipment, make a plan for backup power.