Manager’s Message — March 2020
At Plumas-Sierra REC, we strive to improve our operational efficiency so we can provide the most reliable electric service possible for our members.
We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages.
While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages or email, if we have your updated contact information and communication preferences.
Many of you have been members of the co-op for years, and it’s likely your account information hasn’t been updated for some time. We recognize that many members now use a cellphone as their primary phone service, and we might not have that number in our system.
I want to emphasize that in providing your contact information to the co-op, we will never share this information with any third parties. It is only used by PSREC to send important information to you.
Please take a moment to confirm or update your contact information by signing into your account through the SmartHub app or by calling us at 1(800) 555-2207. By doing so, you will help us improve service and efficiency so we can better serve you and all members of the co-op.
Plumas-Sierra Telecommunications has completed construction of its fiber optic network on Chandler Road, American Way and Hillside, as well as to Sierraville and Sattley. Parts of Calpine will be open for scheduling for new services in the near future, so please sign up now.
This fiber optic expansion provides broadband services with download speeds up to 1 Gbps and unlimited data use.