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  Plumas-Sierra Wireless Acceptable Use Policy  
 

 

The Plumas-Sierra Wireless Internet Service Acceptable Use Policy is intended to help enhance the use of the Internet by preventing unacceptable use. All users of Plumas-Sierra Wireless Internet Services must comply with this Policy. By using Plumas-Sierra Wireless Internet Service, you confirm your acceptance of, and agree to be bound by, this Policy.

The Plumas-Sierra Wireless Internet Service supports the free flow of information and ideas over the Internet and does not actively monitor use of Internet services under normal circumstances.

We do not exercise editorial control over the content of any Web site, electronic mail transmission, newsgroup or any other material created or accessed through Plumas-Sierra Wireless Internet services. Plumas-Sierra Wireless Internet Service does not endorse or stand behind the accuracy, truthfulness, or reliability of any information (including statements of opinion or advice) provided on or by means of Plumas-Sierra Wireless Internet Service. Plumas-Sierra Wireless Internet Service does not accept responsibility for the content of the materials or information published by others nor the violation of any laws resulting from such publication. Plumas-Sierra Wireless Internet Service may, at its sole discretion, remove any materials that may be illegal or may subject Plumas-Sierra Wireless to liability or which may violate this Policy.

Violations of Acceptable Use Policy

You are responsible for your communications via, and your use of, the Plumas-Sierra Wireless Internet Service. The following constitute Violations of the Plumas-Sierra Wireless Internet Service Acceptable Use Policy:

  1. Illegal Use: Use of Plumas-Sierra Wireless Internet Service to publish, post, distribute or disseminate defamatory, infringing, obscene or other unlawful material or information via Plumas-Sierra Wireless Internet Service, or violate any applicable local, state, national or international law either intentionally or unintentionally.
  2. Harassment: Use of Plumas-Sierra Wireless Internet Service to threaten, harass, stalk, abuse or otherwise violate the legal rights (including rights of privacy and publicity) of others.
  3. Unauthorized Access: Intercept or attempt to intercept E-mail, attempt to access the accounts of others, or attempt to penetrate the security measures of Plumas-Sierra Wireless Internet Service whether or not the intrusion resulted in corruption or loss of data. This includes, but is not limited to, intentionally seeking information on, obtaining copies of, or modifying files, email or other data, or passwords belonging to other users without permission.
  4. Forgery: Internet email sent, or caused to be sent, to or through Plumas-Sierra Wireless Internet Service's network that makes use of or contains invalid or forged headers, invalid or non-existent domain names or other means of deceptive addressing is prohibited. Similarly, email that is relayed through a third party's mail server without the permission of that third party, or which employs similar technologies to hide or obscure the source of the email is unauthorized.
  5. Copyright or Trademark Infringement: Upload, email or posting of files that contain software or other material protected by intellectual property laws, rights of privacy or publicity, copyright, trademark, patent, trade secret or any other applicable law unless you own or control the rights thereto or have received all necessary consents.
  6. Fraudulent Activity: Use of Plumas-Sierra Wireless Internet Service services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," or "chain letters" is expressly prohibited.
  7. Security and Resource Infringements: Use Plumas-Sierra Wireless Internet Service in a manner that adversely affects the availability of its resources to other users including unauthorized security probing activities or other attempts to evaluate the security integrity of a network or host system without permission. Including but not limited to port scanning, network attacks, and the transmission of viruses or virus hoaxes.
  8. Unsolicited / Bulk E-mail: Send e-mail to users for any purpose other than personal communication, including but not limited to, transmit unsolicited commercial or bulk email, advertise or offer to sell goods or services to other users.

Reporting of Violations

Plumas-Sierra Wireless Internet Service requests that anyone who believes that there is a violation of this Acceptable Use Policy direct the information to abuse@psln.com.

In order to pursue a violation report, the following information is necessary:

  • The IP Address used to commit the alleged violation
  • The date and time of the alleged violation in Eastern Time
  • Evidence of the alleged violation

E-mail with full header information provides all of the above, as do syslog files. Other situations will require different methods of providing the information above.

Plumas-Sierra Wireless Internet Service may take any of the following actions in response to a violation report:

  • Written warning
  • Suspension of offending user's account
  • Termination of offending user's account
  • Bring legal action against offending subscriber
  • Report the violation to governmental authorities.

Plumas-Sierra Wireless Security Violation Investigative Process

Plumas-Sierra Wireless deploys a defined process in response to reports of security violations, Spam e-mail, copyright infringement, and other Acceptable Use Policy issues originating with our members or their subscribers, described below:

  1. Investigate the matter. When Plumas-Sierra Wireless receives a report of possible violation, the first response is to investigate the issue. In most cases, enough information is provided to identify the subscriber involved. If insufficient information has been provided, we will respond asking for additional details so that the issue can be investigated.
  2. Contact the subscriber. Plumas-Sierra Wireless will contact the subscriber if possible. In some cases, it may not be possible for Plumas-Sierra Wireless to identify the subscriber due to incomplete information provided in the initial report, or because the subscriber does not authenticate through our servers.
  3. Recommend solution. Plumas-Sierra Wireless may be able to provide recommendations to rectify the problem to the subscriber. These may include mandating anti-virus software, suggesting firewall hardware, or termination of a particular subscriber account. The subscriber is responsible for any action taken, which should be reported to Plumas-Sierra Wireless to indicate that an effort is being made to correct the problem.
  4. Reply sent. When the investigation is brought to resolution, Plumas-Sierra Wireless replies to the entity that reported the issue, indicating that the issue is being investigated and appropriate action will be taken. No further details will be provided without a warrant issued by a law enforcement agency. While Plumas-Sierra Wireless will cooperate fully with any criminal investigation, we also are obligated to protect the privacy of our members and their subscribers.
  5. Escalation required for continued violations. Continued reports of the same activity will be treated similarly; however, Plumas-Sierra Wireless may take additional steps to protect its network, and their subscribers from such activity. These steps include, but are not limited to, disabling or filtering IP addresses, disabling subscriber accounts, and/or terminating subscriber services.
 
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